For a helpful video on using the Royalty Portal to make payments, download content and mange users and activities, view the attachment at the bottom of this article.
Q: How do I set up my log in?
A: Click on “Create a Free Account”
Please use the email address(es) associated with your contract to create a login and password. Your username is your email address. If you use a different username, it will not be associated with your contract. The username is case sensitive.
Q: How can I find and make payments due?
A: If you are set up with permissions to make and view payments, you will see a Payments tab available at the top of the screen. If a payment is due, click on the check box next it, in order to activate the payment buttons.
Q: Can I pay a portion of what I owe?
A: If you have multiple payments due, you can select one or more of them by clicking on the check box next to each line item. You cannot, however, make a partial payment if there is only one line item.
Q: Can you send me an invoice?
A: Once you click on the check boxes next to one or more payment line items, you will see a button to “Print Statement.”
Q: Is there a credit card payment cap?
A: The cap for credit card payments is $12,500. If a single line item is $12,500, you may pay that line item by credit card. Any payments over $12,500 must be made by ACH.
Q: How can I tell if a payment has already been made?
A: There is a History section in the Payments tab. You can click on that section to view a history of payments that have been successfully submitted.
Q: How to I download the data file after I pay?
A: Once the payment has been successfully submitted, the content will be shown as available for download in the Content tab, if you have permissions. If you do not have permissions, the Content tab will not be available for your view.
Q: How can I tell if someone from organization has already downloaded the file?
A: If you have permissions to download content, you will see the Content tab. You can also view the History section to see who has downloaded content and when. If you are an Administrator, and have permissions, in the Administration tab, you will be able to view an activity log to see payments made and content downloaded in one central location.