For a helpful video on logging into the Royalty Portal and using the Royalty Portal to make payments, download content and manage users and activities, view the attachment at the bottom of this article.
Q: How do I set up my log in?
A: Click on “Create a Free Account”
Please use the email address(es) associated with your contract to create a login and password. If you use a different e-mail address, it will not be associated with your contract. It is case sensitive.
Q: How can I find and make payments due?
A: If you are set up with permissions to make and view payments, you will see a Payments tab available at the top of the screen. If a payment is due, click on the check box next to it, in order to activate the payment buttons.
Q: Can I pay a portion of what I owe?
A: If you have multiple payments due, you can select one or more of them by clicking on the check box next to each line item. You cannot, however, make partial payment on any line item.
Q: Can you send me an invoice?
A: Once you click on the check boxes next to one or more payment line items, you will see a button to “Print Statement.”
Q: Is there a credit card payment limit?
A: If the total of all of your fees due is $20,000 or less, you may use a credit card to pay that/those balance(s). If the total of your fees is over $20,000, payment must be made by ACH or Wire Transfer.
Q: How can I tell if a payment has already been made?
A: There is a History section in the Payments tab. You can click on that section to view a history of payments that have been successfully submitted.
Q: How to I download the data file after I pay?
A: Once the payment has been successfully submitted, the content will be shown as available for download in the Content tab, if you have permissions. If you do not have permissions, the Content tab will not be available for your view. Each content file can only be downloaded once.
Q: How can I tell if someone from organization has already downloaded the file?
A: If you have permission to download content, you will see the Content tab and within the Content section you can also view the History section to see who has downloaded content and when. If you are an Administrator, and have permissions, in the Administration tab, you will be able to view an activity log to see payments made and content downloaded in one central location.
Q: Additional questions?
A: Please complete a Current Internal Use Licensee Help Request.
For future requests and inquiries, please submit a Current Internal Use Licensee Help Request.
For future requests and inquiries, please submit a Current Internal Use Licensee Help Request.
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